Service Updates

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These may affect your journey

MIND THE GAP - between the bus and the platform edge - NORWICH Rail Station

17th - 30th Oct

Routes 5B and 8 stop right outside Norwich Rail Station, on Thorpe Road, providing easy connections onto National Rail services (local, Intercity & Cross country)
Connections from other bus routes are available at Norwich Bus Station (8) or St Stephens Street (5B)

How to access your tickets from our old app

3rd Jun onwards

If you have active or unused tickets on our old app, simply follow these simple steps and you're good to go!

1. Go to 'settings' and click on 'sign in' to create a new account.
2. If you previously had an account on the old app create your new account using the same email address as you had on the previous app.
3. Once logged in, go to the mobile tickets section on the app. This will trigger a verification email.
4. You should then receive an email containing a link to verify your account - click on the link.
5. Once you have clicked on the link to verify your account, any existing tickets will automatically transfer across from the previous app to your new account. If your tickets do not appear straight away try clicking elsewhere on the app and then return to the mobile tickets section or trying logging in and out.
6. You can view your tickets in the 'mobile tickets' section of the app.

If you need any further help please contact customer services by email or call us on 03300 539358.

STOKE HOLY CROSS - Norwich Rd - closed near Wildebeest Arms - Friday 22nd October (1 day)

Today 06:00 - 19:00

  • Affected routes:
  • 84

Due to water main works Norwich Road in Stoke Holy Cross will be closed. All buses on route 84 that serve Stoke Holy Cross will be diverted via Upper Stoke, Poringland and Arminghall in both directions

Reduced Service on Friday 22nd October 2021

21st - 22nd Oct

Due to the current situation in relation to driver shortages, we do not expect to be able to operate all journeys on services 501, 502 and 511 tomorrow.

A reduced service will be in place on route 501 from 06:55 to 09:25 and 15:10 to 17:30, route 502 from 10:15 to 13:50 and route 511 from 09:45 to 18:30.

Apologies for any inconvenience this may cause. We hope that early notification will allow our passengers to plan ahead and catch an earlier or later bus.

HIGHFIELD ROAD - route 12 - service suspended - until Wednesday 27th October

21st - 27th Oct

  • Affected routes:
  • 12

Due to a burst water main access to Highfield Road will not be possible until Wednesday 27th October.
Buses on route 12 will operate as far as the entrance to Northgate High School only.
This does mean all stops on Highfield Road as well as the water tower will not be served .
We would like to apologies for any inconvenience caused.

Watton - 08:30 departure to Norwich

18th Oct onwards

  • Affected routes:
  • 3

Please be aware that we are experiencing delays on the 08:30 departure from Watton to Norwich due to congestion in Carbrooke. We apologise for any inconvenience and are working to resolve the issue as soon as possible.

AYLSHAM ROAD - resurfacing and bus lane installation works - 18th until 26th October

18th - 26th Oct

Resurfacing work and bus lane installation work will take place on Aylsham Road from the 18th until 26th October.
Although Aylsham Road will remain open with temporary traffic light control traffic congestion is possible at busier times.
In order to minimise disruption, buses on Park & Ride route 501 between Anglia Square and Norwich Airport will be diverted , in both directions which may result in a slightly extended journey time.
Once finished the newly created bus lane will help with the reliability of buses in the Aylsham Road area.

CRINGLEFORD BUS INTERCHANGE - for connections to the Hospital

17th - 30th Oct

  • Affected routes:
  • 6

ALL journeys on route 6 now serve Cringleford bus interchange where connections to/from the Norfolk & Norwich Hospital are available using routes 3 & 4.
Those travelling from Wymondham or Hethersett can buy the Cityzone day ticket which gives unlimited travel within the Norwich City zone, including the above connections. No Hospital parking fuss when you travel by bus !

EVENING OUT - Late bus home - every evening Monday to Saturday

12th - 30th Oct

  • Affected routes:
  • 8

SHOP late, WORK late, SOCIALSE late - then catch the late bus back to Dereham and Toftwood every evening (Monday to Saturday)
From Rail Station (for Riverside) at 19:10, 20:10, 21:10, 22:10
calling at Castle Meadow and Red Lion Street
From Bus Station at 19:20, 20:20, 21:20, 22:20
calling at Thickthorn Park & Ride (P&R tickets valid on route 8)

WORK late, SHOP late, in the CITY late - 20:10 Norwich to Watton now runs every day (Monday to Saturday)

12th - 30th Oct

  • Affected routes:
  • 3

Following passenger feedback and to cater for increased evening activity in Norwich the last bus back from Norwich to Watton at 20:10 is now running every day, Monday to Saturday.
This bus calls at UEA, N&N Hospital (20:35), Barford, Hingham, Carbrooke and continues to Shipdham after Watton.

LONGWATER RETAIL PARK - now being served by route 4 on off peak journeys

12th - 30th Oct

  • Affected routes:
  • 4

Direct bus links to Longwater Retail Park are now available from Newmarket Road, Cringleford, N&N Hospital as well as from Swanton Morley, Dereham, Mattishall & Easton, every hour during the day.
Buses drop off and pick up from the bus stop on William Frost Way (that's the bus shelter after the A47 roundabout) adjacent to Sainsburys/McDonalds on all journeys regardless of direction.

ST STEPHENS STREET - stop closure - route 1

12th Sep - 7th Nov

  • Affected routes:
  • 1

Due to the closure of Surrey Street no access is available for buses between the Bus Station and St Stephens Street (southbound) towards the roundabout.
Buses on route 1 will depart from the Bus Station only and will not serve St Stephens Street.

SUNDAYS ONLY - 5B towards EATON - leaving from Bus Station (not St Stephens Street)

12th Sep - 7th Nov

  • Affected routes:
  • 5B

Due to the closure of Surrey Street no access can be made for buses from the Bus Station into St Stephens Street (southbound) towards Newmarket Road.
The 5B journeys towards EATON will leave from the Bus Station STAND H
The 5B journeys towards WROXHAM are not affected.
Buses on route 5B MONDAY TO SATURDAY are also not affected.

Surrey Street closed between Bus Station and St Stephens Street

30th Aug - 30th Nov

Due to the closure of Surrey Street between the Bus Station and St Stephens Street the following amendments to services will take place:
Routes 1, 3, X3, 4, 6, 40A, 41A, 84 - will only serve the Bus Station and NOT St Stephens Street

These disruptions could affect future journeys

CROMER ROAD bus lane installation works - Monday 25th October until Friday 26th November

25th Oct - 26th Nov

Further work associated with the Transforming Cities project will take place on Cromer Road, Hellesdon.
Cromer Road will be fully resurfaced and a new citybound bus lane installed between Heath Crescent and Mayfield Avenue
Buses towards the Airport P&R will be diverted between The Boundary junction and Amsterdam Way via Reepham Road and Middletons Lane.
This diversion may extend journey times, especially at peak periods.