Please complete the feedback form online and we will get back to you as soon as possible.

You can get in touch:

By Phone 

03300 539358

Mondays - Saturdays, 07.00 - 6.30pm 

By email

by post 

Konectbus Ltd
Norwich Bus Station
Surrey Street

Norwich Bus Station 

Norwich Bus Station is situated off Surrey Street and Queens Road in Norwich city centre. It is a no-smoking site where the smoking of cigarettes or vapes are not permitted in the building, bus shelters or concourse areas. 

There is NO left luggage facility at Norwich Bus Station. 

Social Media 

Direct messages are not enabled on our social media sites so please get in touch with us either by email or call our customer services team on the number above.

Lost property

Left something behind on a bus? Don't panic, any items that our handed to our drivers or found by a member of staff are logged and sent to one of our depots. Get in touch and we will try and get it back to you. 

Perishable items, such as food, will be disposed of straight away, so try not to leave your sandwiches on the bus!  Other lost property is kept for one month, after which it's disposed of or given to charity.

Wish to make a complaint?

If you have a problem on a bus journey, please let us know first. If you do not think we have resolved it to your satisfaction, contact Bus Users UK. Visit the Bus Users UK website for details