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You can get in touch:
By Phone
03300 539358
Mondays - Saturdays, 07.00 - 6.30pm
By email
by post
Konectbus Ltd
Norwich Bus Station
Surrey Street
Norwich
NR1 3NX
Norwich Bus Station
Norwich Bus Station is situated off Surrey Street and Queens Road in Norwich city centre. It is a no-smoking site where the smoking of cigarettes or vapes are not permitted in the building, bus shelters or concourse areas.
There is NO left luggage facility at Norwich Bus Station.
Social Media
Direct messages are not enabled on our social media sites so please get in touch with us either by email or call our customer services team on the number above.
Lost property
Left something behind on a bus? Don't panic, any items that our handed to our drivers or found by a member of staff are logged and sent to one of our depots. Get in touch and we will try and get it back to you.
Perishable items, such as food, will be disposed of straight away, so try not to leave your sandwiches on the bus! Other lost property is kept for one month, after which it's disposed of or given to charity.
Wish to make a complaint?
If you have a problem on a bus journey, please let us know first. If you do not think we have resolved it to your satisfaction, contact Bus Users UK. Visit the Bus Users UK website for details
Travel centre details
Norwich Bus Station
See below for opening times
Norwich Bus Station is situated off Surrey Street and Queens Road in Norwich city centre.
It is a no-smoking site where smoking cigarettes, vape or e-cigarettes is not permitted in the building, bus shelters or concourse areas.
Please note there is no left luggage facility at Norwich Bus Station.
Building Opening Times
Public Toilets, Waiting Area and General Information on local Buses and National Coach services
- Monday - Saturday: 7.00am - 6.00pm
- Sunday & Public Holidays: 9.30am - 4.30pm
Information Desk
Konectbus, Norwich Park & Ride, National Express and Eurolines tickets can be purchased from the desk with cash or contactless card payment.
Bus timetables for most bus operators are also available for you to take away.
The Information Desk is open:
- Monday - Saturday: 8.00am - 12.45pm (closed for lunch) 1.45pm - 5.00pm
- Sundays & Public Holidays: Closed
Cafe Opening Times
Enjoy a great selection of hot and cold drinks, sandwiches, hot savoury snacks, cakes, biscuits and confectionery from the cafe.
- Monday - Saturday: 8.00am - 4.00pm
- Sunday & Public Holidays: Closed