Mobile App FAQs
What do I need to do NOW?
Once you download the new app, you'll need to create a new account.
If you have any tickets (either active or waiting to be activated) in our old app, you'll need to use the same email address to ensure your tickets are available for you automatically in the new app.
You will receive a verification email with a link, which you'll need to click to verify your email address (check your junk or spam folder if this link hasn't arrived).
Once you've clicked the link, head back to the new app, and you should see your tickets waiting for you.
I can't activate my tickets?
You will need to be connected to the internet to activate your tickets.
I can't find the ticket I normally purchase?
Single tickets have been replaced by bundles of 5 single tickets known as a 5-trip ticket. These are available in the Straight8 and Anywhere categories. Day return tickets have been replaced with route day tickets, and Monthly tickets are now 30 day tickets.
**Update: From feedback it is now possible to purchase Single tickets in the Straight8 and Anywhere ticket categories. Bundles of 5 single tickets will remain available. **
What will happen to the old app?
You'll still be able to use our old app to travel until 25th June, but it will be switched off on this date. So, make sure you switch to our new app and start enjoying all of the new features!
Why can I no longer buy tickets on the old app?
As soon as our new app is available, we'll switch off the ability to buy tickets in our old app. This means you'll need to download our new app in order to continue to buy tickets.
Contact our customer services team on 0330 053 9358 or email email@example.com and we'll be happy to help!