• Helping Hand Card

    Supporting you as you travel on our buses


With the implementation of mandatory face coverings to be worn on public transport, we currently have a backlog of Helping Hand applications to help those who are exempt and cannot wear a face covering. 

We are working through them as quickly as possible but if you would prefer not to wait, we have uploaded a pdf that includes the message :

'Please be supportive. I’m exempt from wearing a face covering.'

You can also download the file to your phone, or screen shot it and show it to the driver when you board the bus.

You can still apply for a Helping Hand card but it may take a little longer to arrive.


Helping Hand is an award-winning scheme empowering the holder to discreetly and directly advise of any assistance they may require. The card can be particularly helpful for customers with hidden disabilities.

The card holds a brief written instruction for the driver that can be shown upon boarding the bus. The driver is made aware of the customer's needs or requirements without the customer having to verbally communicate it.

The service user led scheme is now being used off the bus as well as - in taxis, shops and leisure establishments like the cinema.

If you or someone you know would benefit from using one of these cards, the link to apply for them is below.

For example, "Please face me I lip read" can help anywhere at any time.

Norfolk County Council have similar cards and there is a limited supply at Norwich Bus Station.


  • I have epilepsy

    For passengers who may wish to discreetly advise a staff member of a medical condition; helping to make them feel more confident when travelling.

  • Please wait until seated

    For the customer that may need time to find a seat in priority seating before the driver pulls away. This is very helpful for customers with hidden disabilities.

  • Priority seating required.

    This card is particularly helpful for customers with hidden disabilities. This has helped to advise the driver, although some customers have also advised fellow travellers by using the card.

  • Pushchair can't be folded

    This card is helpful for customers who have extra special requirements such as a pushchair with oxygen or other medical equipment being carried.

  • Please call out my stop

    For buses without audio and visual announcements, this card is really helpful for blind or visually impaired customers to be advised of their stop.

We provide further examples on the application form, although we will discuss with you personally your requirements, and create bespoke designs on request.

The reverse of the card can display, if required, the customer's name and emergency contact number. This is optional, but it can offer assurance and instil confidence, that if needed, someone they know can be called upon for help. This is especially relevant for customers living with epilepsy, Alzheimer's or dementia.

How to apply for a Helping Hand card

You can either apply online or by calling 01273 886200 where one of our customer service advisors will be happy to help.

Helping Hand was designed by those people who use the services provided by the charities listed below. They directly influenced the final colour, overall design and - of course - the wording on the cards.

We spoke to them directly.

We owe a great debt of gratitude to the following organisations - without whom the award-winning Helping Hand would not exist.


  • Grace Eyre


  • Action on Hearing Loss


  • Guide Dogs (Brighton & Maidstone)


  • Possability People



The Helping Hand scheme is a Go-Ahead Group initiative and is administered for us by the Brighton & Hove Bus Company.