• Coronavirus Update

    The health and safety of our colleagues and customers is our number one priority


Service Updates 

Update 26.3.20 22:40

From Monday 30 March routes 7 and 500 will be suspended.

The timetables we published yesterday will be reuploaded by the end of today in a more legible format. 

Please get in touch if your a key worker and a crucial journey is missing from our timetables. We will give advice if another bus operator can cater for your journey. 

Update 25.3.2020 21:00

In-line with government advice about reducing the number of people at work and travelling – particularly on public transport - we are introducing emergency timetables for routes. These will go live on Saturday 28th March. At this stage Sunday timetables remain unchanged. 

Our proposed timetables are below and we welcome your comments straight away at feedback@konectbus.co.uk.

Select the PDF timetable named 'Emergency Timetable'

+ View 3 & 6 timetable
3&6 - reduced peak operation in line with customer numbers, off peak every 2 hours on route 6. Will operate via the N&NU Hospital between Hethersett and Cringleford. One return shopping journey will be provided between Watton and Thetford on Mondays to Fridays. 
+ View 4 timetable
4 - peak service largely unchanged except the 1820 ex Bus Station will start at the Hospital at 1843. Off peak reduced to 2 hourly, some short workings between Dereham and Swanton Morley
+ View 5A timetable (includes 5C and 33)
5A - Totally revised. Pilson Green - South Walsham - Blofield - Blofield Heath - Plumsteads to Norwich. Serves Harvey Lane off peak and Dussindale at peak periods. Some journeys off peak only will continue to Brundall. 
+ View 5B timetable (X11 suspended)
5B/X11 - Reduced generally to 2 hourly. X11 withdrawn and part replaced with 5B extensions including the 18:15 ex Norwich continuing to Stalham. 5B will serve Eaton village. 
+ View straight8 timetable
8 - hourly service all day from 06:00 until 21:00 from Toftwood to Norwich and 07:10 until 22:10 from Norwich Rail Station to Toftwood. 
+ View 11 timetable
11 - Saturday timetable with some enhancement at peak periods
+ View 12 timetable
12 - reduced to 2 journeys
+ View 21 timetable
21 - 08:56 from North Elmham withdrawn, 10:35 from Dereham curtailed at North Elmham and the 11:40 from Fakenham replaced with a new 11:01 from North Elmham to Dereham
+ View 50 timetable (50A suspended)
50A - withdrawn completely (50 will continue to operate)

Please note routes 1, 7, 37A, 40A/41A/X41, 84, 500 and 510 will continue to operate to their current timetables. 

Our objective is to provide transport for key workers and access to food shops and medical facilities for those who depend upon us.

We will review our timetables following your feedback and if you feel we have not accommodated your needs, we will alter and continue to review as and when government advice changes.

We remain commited to support you with your travel plans but don’t wish for our staff to be out at work anymore than is necessary.

We would also like to reassure you that we have enhanced cleaning programmes in place with regular wipe downs on all our buses and that at present current passenger numbers are very low which enables the 2metre self distancing rule to be accommodated. 

Update 24.3.2020 12.00

We are working extremely hard to maintain our network, especially for those key workers who travel on our buses. Due to the latest government guidance all our Park and Ride sites, except Costessey (for the N&NU Hospital), will close after the last buses this evening (2030 to Airport P&R and 2210 to Thickthorn P&R). 

Konectbus routes will run to a reduced timetable from the end of this week – more information to follow. 

We urge all key workers to get in touch ASAP and advise which routes they travel on including their journey patterns with as much information as possible.

Email feedback@konectbus.co.uk or call 03300 539358. 

Update 23.3.2020 17.30pm

From tomorrow ( 24th March 2020) the following buses on Route 502 from Sprowston will not run 09.45, 10.15, 10.45, 1115, 11.45, 1215, 12.45, 13.15, 13.45, 14.15, 14.45, and 1515. From Harford, the 10.30, 11.00, 11.30, 1200, 12.30, 1300, 1330, 1400, 1430, 1500, 1530 and 1600 will not run.

The 13 and 13b to Easton College is also suspended due to the closure of the College and will not run.  If you catch this bus from Wymondham to Watton, please continue to use Route 6 as an alternative.

Update 23.3.2020 15.00pm

From Wednesday 25th March 2020, the 07:30, 08:05, 08:30, 09:00. 09:30, 10:00 on Route 4 from Norwich Bus Station to the Norfolk and Norwich Hospital will be suspended. This also affects route 4 return journeys at 15:05, 15:35, 16:05, 16:35, 17:05, 17:35, 18:05 from Norfolk and Norwich Hospital to Norwich Bus Station. All other route 4 buses will run as normal.

Update 23.3.2020 11am 

From Wednesday 25th March, Route 502 from Sprowston and Harford Park and Ride will be suspended. Route 501 will continue to run from Airport Park and Ride to the city centre/bus station every 20 minutes. Thickthorn will be served by route 8 about every 20 minutes. Click here to view the Airport P&R timetable. Click here to view the Konectbus 8 timetable which will serve Thickthorn P&R. Please note route 8 uses different City Centre bus stands to those used by route 501 to Thickthorn P&R - details are on our timetable. 

Update 23.3.2020 06.30am 

Concessionary Bus Pass Holders can now use their bus pass before 9.30am allowing time to get to the shops as they open early for older people to grab their shopping as the day begins. 

Update 20.3.2020 18:00pm

From Monday 23rd March, we will continue to run our bus service as normal with the exception of route 511 (Costessey P&R - University) which will be suspended until further notice. Please remember route 5 (Postwick P&R - Norwich) remains suspended and certain route 4 journeys (which operate between Norwich, UEA and N&NU Hospital only). 

Update 19/3/2020 17.55pm 

We understand how important it is for you to know early on what changes will be made to our bus services.

Therefore, we commit to sharing our plans with you for next week by 11am tomorrow morning. 

In the meantime, please use our website or our app to check our current bus timetables.

Update 18/3/2020 20.30pm

From Monday 23 March 2020,  Journeys which only travel between Norwich, University of East Anglia and N&NU Hospital on route 4 will be suspended.

These journeys were due to be withdrawn from 6 April 2020 as part of our planned timetable changes.

Routes 3 & 4 which travel from Norwich to University of East Anglia to Norfolk and Norwich Hospital and onto Watton (3) or Swanton Morley (4) will continue serve our customers. Check out our timetables for the latest bus times. 

Update: 17/3/20 21:30
From Friday 20 March 2020, route 5 (Postwick P&R - Norwich) will be suspended until further notice. This is to ensure driver availability in order to provide a reliable Park & Ride service from other sites.

Passengers who usually use Postwick P&R please use Harford P&R on the A47/A140 junction or Sprowston P & R.  

Passengers who use route 5 along Yarmouth Road, please use routes 5A/5B/5C instead and you will be able to use your valid Park and Ride tickets on these Konectbus routes. 

As the situation evolves, we will continue to keep you updated with any changes to our timetables, which will be published, in the first instance, on our website.  It may become difficult to keep our real time information up to date on our app so please keep checking this page on our website for the latest information. 

General Information

The health and safety of our customers and colleagues is our top priority.

In response to the outbreak of Coronavirus (COVID-19) in the UK, we would like to reassure our passengers that we are maintaining extensive cleaning regimes and following the latest government advice. We are continuing to run services to support our communities.

We are following the latest advice from Public Health England, the National Health Service, the World Health Organisation and transport industry bodies. The current government advice is that people continue to use buses and other forms of public transport as usual.

We have introduced enhanced cleaning procedures in our operations and are encouraging our colleagues to wash their hands at regular intervals. Buses circulate air every time it comes to a bus stop and most of our buses also have windows that can be opened at any time.

Many customers have asked if we still accept cash fares during this time and we can confirm we do, however where possible we actively encourage you to use contactless or mobile payments.  You can download our East Anglia Buses app via the app store or google play.

Due to the emergency nature of any temporary timetables please remember the journey planner and bus stop information in our app and website may not be correct. We hope to update these as soon as possible 

As the situation evolves, we will continue to engage with government, follow the guidance from public health bodies, and provide advice and updates to you on our services.

For more information, please go to the NHS website: https://www.nhs.uk/conditions/coronavirus-covid-19/