• Safer travel on our buses

    Latest COVID 19 travel safety and advice

Latest News

Thursday 13th May 2021 

Following the latest announcement from the government, outlining their plans to continue with the easing of restrictions from the 17th May, we have updated our customer advice 

Before you travel

As Covid-19 infections continue to fall and more people become vaccinated, the government continues to ease restrictions so more people can come together safely.

Therefore, as we are now running a full timetable on all our routes and as more places become busier,  you might need to sit next to someone outside of your household or bubble when travelling by bus.

If you wish to avoid busier buses, consider travelling outside peak time especially on school days and plan your journey in advance using our app or online journey planner. we also encourage you to buy your ticket in advance on our app or pay contactless as you board. 

Don't forget to check out our busy bus website to see how busy your bus is before it arrives at your stop. 

You can click the links below 

+ How busy is my bus? (Konectbus)

+ How busy is my bus? (Norwich Park & Ride)


At the bus stop

  • Remember to keep 2m apart from people not in your own household while waiting.
  • board one at a time, be patient and give priority to those with mobility issues.


On the bus

  • please don’t queue in the aisle or next to the driver. You must sit down if there are forward facing seats available.
  • pay Contactless or in advance on our app. Don’t use cash to buy your ticket - if you have no alternative, use the exact fare.
  • unless exempt, you must wear a face covering while travelling on our buses and although some schools may be relaxing face coverings within school premises from next week, they are still mandatory (apart from those with confirmed medical exemptions) for those travelling to and from school on our buses.  
  • sit by an open window to help with ventilation – the air is completely refreshed on the top deck of a double-decker in fewer than 6 minutes with just 2 windows open at opposite ends of the bus.
  • touch as few surfaces as possible and use the hand-santiser units on our buses as you board and leave 

As you leave the bus

  • don’t approach within 2m of the driver until the bus has stopped 
  • use your hand sanitiser and/or wash your hands and avoid touching your face.
  • maintain social distancing as you move through the bus shelter or bus station.

Latest timetable changes from 17th May 

Norwich Park and Ride

Route 501 - We will reintroduce our stop at Norwich Airport Terminal route and two additional journeys at 1920 and 2020. Additional evening and Sunday journeys may be introduced during the summer of 2021 and once plans are finalised we will announce on here. 

Travelling by bus to recieve your Covid -19 vacination 

If you have recieved a NHS vaccination letter or text and have booked your appointment, you are able to travel there on our buses. 

For a complete list of ways to access the Castle Quarter Vacination Centre in Norwich, click here .

For all local community practices, click on our journey planner to find the best route and times to travel.




Should you have any questions, please contact us on 03300 539 358 or feedback@konectbus.co.uk .

#staysafe #handsfacespace

Face Coverings

In line with guidance from the government, you must wear a face covering on public transport. This can be a mask, scarf, snood or a bandana. If you fit into any of the government exemptions, then you'll be able to travel on our buses without wearing a face covering. Just tell the driver when you board the bus and show an exemption card which you can download further down this page.

Face covering advice

Pay Contactless

Please pay by contactless or use the Konectbus app to pay for your journey in advance. If you still need to use cash, please use the correct change.

Download the App

Travel Off Peak

Consider travelling off peak and free up space for essential workers and students who need to travel at peak times. Off peak is between 9.30am and 2.30pm and you can even save money on Park and Ride group tickets from 10am and individual tickets from 12pm.

Off Peak Times and Fares

Busy Bus Tracker

Choose to travel on the quieter buses for your comfort, safety and peace of mind. When2travel gives you the information you need when planning your next bus journey – including the latest timetables and up-to-date capacity predictions on a stop-by-stop basis.

+ How busy is my bus? (Konectbus)
+ How busy is my bus? (Norwich Park & Ride)

Student Travel

We welcome back all students travelling to school and college and have established student zones. To support our commitment to your safety on board, we ask students continue to wear a face covering, even if the schools have relaxed the requirement for them to be worn in class and not to remove it until they reach their school or college. Ensure it is worn properly - not on the chin or with nostrils uncovered. Have an exemption card ready to show to the driver, if required and sanitise hands when awaiting and leaving the bus. Queue a metre apart as members of the public may also be waiting to board.

Student and Parent Travel Advice

Adult Passengers travelling at School Peak Times

If you travel on our buses at school peak times, you are likely to share the bus with students. For your safety, we have created ZONES across all our buses and if you are not a student, you should sit in the BUSY BUS ZONE at the front of the bus. This will ensure you are sat a safe distance away from other passengers.

Peak School Time - Passenger Advice

Download the NHS App

When travelling around our bus stations and stops it's suggested that you download and use the official NHS COVID-19 contact tracing app.

Download the App

In the meantime, Stay Safe everyone


We have 

  • installed plastic screens to the cab area of our buses to help keep you and our drivers safe
  • requested customers pay by contactless or in advance on our app and avoid cash payments on the bus where possible.
  • monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • increased our cleaning regime – with extra focus on touch point area. Check out our video 
  • issued our colleagues with training and the latest advice from the government.
  • provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • updated our websites and social media regularly as soon as new information becomes available.
  • updated all our bus stop with the latest timetable information 
  • issued press releases to local media so information about our services can reach as many people as possible.
  • applied social distancing measures at Norwich Bus Station.
  • publicised the NHS Covid-19 APP to help people" check in "at venues that display an official NHS COVID 19 QR poster at the entrance.



Who may and may not travel?

Our buses are available to everybody who wishes to travel and we can't wait to welcome you on-board. Some routes and journeys which serve schools are not available to the general public, click here for further information.

What if I'm disabled and require assistance?
We want to reassure you that you will continue to receive the same level of support as you have done before and that our buses are safe for you to travel on. If you use a wheelchair or approved mobility scooter, our drivers will make sure that you can still board in a safe and socially distanced way. If you need to travel with a pushchair, we are happy to accept these on our buses as before. 

What steps will you take to maximise social distancing and how can we help?

We ask that you sit by the window and leave the aisle seat free, unless you are travelling with someone from your household or social bubble, leaving an empty row in front and behind you where possible.

Keep windows open to help with ventilation. We also ask that you socially distance from others whilst waiting at bus stops and stand back to let other people off the bus before boarding.

Do I need to wear a face covering?

Yes, you need to wear a face covering on public transport. Find out more

What additional cleaning is being carried out?
Our buses are being cleaned daily, and sometimes more often, with touch points being wiped down with anti-viral spray to ensure your safety. Watch our video 

Is hand sanitiser available on board?

Yes, all our buses now have hand santistiser unit installed for you to use as you travel on our buses.

When is the best time to travel?
We ask that you avoid travelling at peak times, if possible, to save space for those esssential workers and students who have to travel at that time. Our Busy Bus  When2Travel website allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops. Its traffic light indicator system is clear for all to see if a bus is full (red), half capacity (orange) or plenty of space (green).


What happens if the bus I'm waiting for is full?
All our buses are currently restricted to allow for social distancing measures to be safely followed.  If a bus is full, we kindly ask that you wait for the next bus.


What happens if the last bus of the day is full? 

We won't leave anyone stranded by our last buses. We're continually monitoring passenger numbers and will ensure that adequate buses are available to support demand. 


Can I pay with cash on the bus?

We ask that you ONLY pay with cash if you have no other option and use the exact change.  

Where possible, use contactless payments or buy your ticket in advance on the Konectbus app instead.

Is the Bus Station open?  

Norwich Bus station is open to the public for ticket sales and for use of the toilet facilities. 

You can also call us on 0330 0539 358 (Monday - Friday 0800hrs - 1700hrs) or contact us via twitter if you have any questions regarding your journey. 


We all have a responsibility to follow the Government advice and we thank our customers for their support and cooperation at this difficult time.

Covid 19 Risk Assessment Policy  

Konectbus / #keepingyousafe