• Keeping Everyone Safe

    Here's your handy guide to travelling on our buses

LATEST UPDATE 13.11.2020 17.00

University Students travelling home for Christmas

If you plan to travel home for Christmas from University on our buses, please follow the government travel guidance and only travel on those dates set by your university. You can view our timetables online or on the App

To help reduce the spread of the virus, we ask that when you travel with us you:

  • Wear a face covering
  • Bring your own hand sanitiser and sanitse hands before and after travel
  • Plan ahead and avoid busy times
  • Pay by contactless or in advance on our East Anglia Buses App -Some tickets are cheaper on the app!
  • Sit by an open window and socially distance at all times
  • Download the NHS Test and Trace app

 

National Lockdown - 5th November 2020 

From Thursday 5th November, our region will move into a national lockdown.

We would like to reassure all our passengers that our buses will continue to run to our normal timetables, so you can continue to travel to school, employment  and essential businesses during this period. 

To help reduce the spread of the virus, we ask that when you travel with us you:

  • Wear a face covering
  • Bring your own hand sanitiser and sanitse hands before and after travel
  • Plan ahead and avoid busy times
  • Pay by contactless or in advance on our East Anglia Buses App -Some tickets are cheaper on the app!
  • Sit by an open window and socially distance at all times
  • Download the NHS Test and Trace app.

Normal timetables have resumed across most of our bus services with the following exceptions on our Park and Ride routes:

  • Route 5 - Suspended
  • Route 500 - Suspended
  • Route 501 - Reduced Mon-Sat timetable up to every 15 minutes. No buses on Sundays. 
  • Route 502 - Reduced Mon-Sat timetable up to every 15 minutes. 
  • Route 510 - Enhanced timetable with buses operating up to every 10 minutes. 

 

Postwick remains closed until further notice as it is used as a Covid test site. Thickthorn P & R will remain closed on a Sunday and we do not plan to run a Sunday service from Airport Park and Ride as we normally do in the run up to Christmas. 

 

Should we need to alter any of our bus services during this latest national lockdown, we will inform you on this page and via our social media channels. 

#travelsafe 

 

Face Coverings

In line with guidance from the government, you must wear a face covering on public transport. This can be a mask, scarf, snood or a bandana. If you fit into any of the government exemptions, then you'll be able to travel on our buses without wearing a face covering. Just tell the driver when you board the bus and show an exemption card which you can download further down this page.

Face covering advice

Pay Contactless

Please pay by contactless or use the East Anglia Buses app to pay for your journey in advance. If you still need to use cash, please use the correct change.

Download the App

Travel Off Peak

Consider travelling off peak and free up space for essential workers and students who need to travel at peak times. Off peak is between 9.30am and 2.30pm and you can even save money on Park and Ride group tickets from 10am and individual tickets from 12pm.

Off Peak Times and Fares

Busy Bus Tracker

Choose to travel on the quieter buses for your comfort, safety and peace of mind. When2travel gives you the information you need when planning your next bus journey – including the latest timetables and up-to-date capacity predictions on a stop-by-stop basis.

How busy is my bus?

Student Travel

We continue to provide essential travel for students travelling to school and college and have established student zones. To support our commitment to your safety on board, we ask students to wear a face covering and not to remove it until they reach their school or college. Ensure it is worn properly - not on the chin or with nostrils uncovered. Have an exemption card ready to show to the driver, if required and sanitise hands when awaiting and leaving the bus. Queue a metre apart as members of the public may also be waiting to board.

Student and Parent Travel Advice

Adult Passengers travelling at School Peak Times

If you travel on our buses at school peak times, you are likely to share the bus with students. For your safety, we have created ZONES across all our buses and if you are not a student, you should sit in the BUSY BUS ZONE at the front of the bus. This will ensure you are sat a safe distance away from other passengers.

Peak School Time - Passenger Advice

Download the NHS App

When travelling around our bus stations and stops it's suggested that you download and use the official NHS COVID-19 contact tracing app.

Download the App

We're ready to welcome you back when you need us

COVID SAFETY INFORMATION AND TRAVEL TIPS 

 

Plan your journey

  • take and wear a face covering to protect our drivers and other passengers. You will be breaking the law if you fail to do so and are not exempt, which could result in a fine – Further info
  • buy a ticket in advance on our app - download our East Anglia Buses App here 
  • check our timetables online
  • take hand sanitiser to use before and after your journey, wash your hands regularly and avoid touching your face
  • don’t travel if you feel unwell

At the bus stop

  • whilst queuing try to keep 2 metres apart from anyone not in your household or social bubble.
  • consider waiting for the next bus if your bus is half full
  • board one at a time, be patient and give priority to those with mobility issues.

On the bus, we ask you to

  • pay with contactless (now up to £45!)
  • don’t use cash to buy your ticket - if you have no alternative, use the exact fare
  • try to keep 2 metres apart from other passengers - don't forget there are seats upstairs
  • sit by the window and leave the aisle seat free unless you are travelling with someone from your household or in your social bubble
  • ideally leave a space in front and behind you where possible
  • sit by and keep windows open to help with ventilation.
  • travel side by side and avoid facing others where possible.
  • touch as few surfaces as possible
  • use a face covering to protect our drivers and your fellow passengers.

As you leave the bus

  • don’t approach within 2m of the driver until the bus has stopped 
  • use your hand sanitiser and/or wash your hands and avoid touching your face.
  • maintain social distancing as you move through the bus shelter or bus station.

We have also

  • installed plastic screens to the cab area of our buses to help keep you and our drivers safe
  • requested customers pay by contactless or in advance on our app and avoid cash payments on the bus where possible.
  • asked customers to only travel if it is an essential journey and to not use the buses to access places to exercise further afield.
  • monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • increased our cleaning regime – with extra focus on touch point areas.
  • issued our colleagues with training and the latest advice from the government.
  • provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • updated our websites and social media regularly as soon as new information becomes available.
  • displayed printed emergency timetables at all our bus stops to keep you informed
  • issued press releases to local media so information about our services can reach as many people as possible.
  • applied social distancing measures at Norwich Bus Station.
  • publicised the NHS Covid-19 APP to help people" check in "at venues that display an official NHS COVID 19 QR poster at the entrance.

 

FREQUENTLY ASKED QUESTIONS 

Who may and may not travel?

Our buses are available to everybody who wishes to travel and we can't wait to welcome you on-board. Some routes and journeys which serve schools are not available to the general public, click here for further information.

What if I'm disabled and require assistance?
We want to reassure you that you will continue to receive the same level of support as you have done before and that our buses are safe for you to travel on. If you use a wheelchair or approved mobility scooter, our drivers will make sure that you can still board in a safe and socially distanced way. If you need to travel with a pushchair, we are happy to accept these on our buses as before. 

What steps will you take to maximise social distancing and how can we help?

We ask that you sit by the window and leave the aisle seat free, unless you are travelling with someone from your household or social bubble, leaving an empty row in front and behind you where possible.

Keep windows open to help with ventilation. We also ask that you socially distance from others whilst waiting at bus stops and stand back to let other people off the bus before boarding.

Do I need to wear a face covering?

Yes, you need to wear a face covering on public transport. Find out more

What additional cleaning is being carried out?
Our buses are being cleaned daily, and sometimes more often, with touch points being wiped down with anti-viral spray to ensure your safety. 

Is hand sanitiser available on board?

No, we are unable to provide hand sanitiser. We ask that you bring your own when you travel and wash your hands as often as possible, at least before and after every journey.

When is the best time to travel?
We ask that you avoid travelling at peak times, if possible, to save space for those esssential workers and students who have to travel at that time. Our Busy Bus  When2Travel website allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops. Its traffic light indicator system is clear for all to see if a bus is full (red), half capacity (orange) or plenty of space (green).

 

What happens if the bus I'm waiting for is full?
All our buses are currently restricted to half capacity to allow for social distancing measures to be safely followed.  If a bus is full, we kindly ask that you wait for the next bus.

 

What happens if the last bus of the day is full? 

We won't leave anyone stranded by our last buses. We're continually monitoring passenger numbers and will ensure that adequate buses are available to support demand. 

 

Can I pay with cash on the bus?

We ask that you ONLY pay with cash if you have no other option and use the exact change.  

Where possible, use contactless payments or buy your ticket in advance on the East Anglia Buses App instead.

Is the Bus Station open?  

Norwich Bus station is open to the public for ticket sales and for use of the toilet facilities. 

You can also call us on 0330 0539 358 (Monday - Friday 0800hrs - 1700hrs) or contact us via twitter if you have any questions regarding your journey. 

 

We all have a responsibility to follow the Government advice and we thank our customers for their support and cooperation at this difficult time.

Covid 19 Risk Assessment Policy  

Konectbus / #keepingyousafe