• Good to know!

    Here's your handy guide to travelling on our buses (Konectbus and Norwich Park & Ride).

This page was last updated on 09/7/2020 20:30hrs.  What's changed?  Sprowston and Harford P&R to operate a temporary timetable from 27 July. Restored Sunday timetables from 26 July. 

 

Our buses are becoming busier as more people return to work and the high street reopens.

To support this, we have started to return to a “normal” level of service and in-line with government advice, have introduced many special measures to keep you safe as you travel with Konectbus.

Who may and may not travel?

Our buses are available to everybody who wishes to travel and we can't wait to welcome you back on-board.

Face coverings

You please must wear a face covering when you travel on our buses, unless you are exempt.

Face Coverings - Passenger Leaflet

Find out more

What timetables are we running? 

Many of our bus services currently run on a reduced service.

We have complied a complete set of emergency timetables ( below) for you to download before you travel.

Norwich Park and Ride services

Costessey route 510 continues to serve the N&NU Hospital and support our key workers. 

Route 501 from Airport and Thickthorn Park and Ride is back in service which some buses running up to every 15 minutes in busier times.  Postwick, Sprowston and Harford will return in the summer. Further details will be confirmed in due course. 

Timetable summary

  • Route 1 - Normal pre-covid Mon-Fri timetable and reduced Sunday timetable. From 26 July the pre-covid Sunday timetable will be restored. 
  • Route 3&6 - Normal timetable. From 26 July a new revised Sunday timetable will be in operation. 
  • Route 4 - Normal timetable. From 26 July a new reduced Sunday timetable will be in operation. 
  • Route 5B - Normal Mon-Sat timetable and reduced Sunday timetable. From 26 July the pre-covid Sunday timetable will be restored. 
  • Route 8 - Normal Mon-Sat timetable and reduced Sunday timetable. From 26 July the pre-covid Sunday timetable will be restored. 
  • Route 11/11A - Normal timetable. From 26 July a new reduced Sunday timetable will be in operation. 
  • Route 12 - Normal timetable. 
  • Route 21 - Emergency timetable with minor differences compared to the normal timetable. 
  • Route 37A - Normal Mon-Sat timetable and reduced Sunday timetable. 
  • Route 40A/41A - Reduced timetable. From 26 July the pre-covid Sunday timetable will be restored. 
  • Route 50/50A - Up to every 30 mins between Mousehold Heath and Norwich. Eaton Park and Cringleford both served every 2 hours. 
  • Route 84 - Normal timetable. 
  • Route 501 - Reduced Mon-Sat timetable will be in place for Airport P&R and Thickthorn P&R. Please note the timetable PDF on our website is a version 2 with some amendments (from 24/6 12:30). 
  • Route 502 - From 27 July a reduced Mon-Sat timetable will be in place Sprowston P&R and Harford P&R. 
  • Route 510 - Reduced timetable with minor differences compared to the normal timetable. 
  • Route X11 - Normal timetable. 

Suspended routes
Routes 5, 13, 14, 20, 53C, 500 and 511.  
 

When are your next planned timetable changes? 

We implemented timetable changes on Sunday 28th June (click here for details) and there are further changes on Sunday 26th July (click her for full details). 

In addition to the planned permenant timetable changes from Sunday 26th July we will be reinstating pre-covid Sunday timetables on existing routes from this date. Please note due to roadworks routes 40A/41A/X41 will be on diversion, more information will be posted in our updates page shortly. From Monday 27th July route 501 (Airport and Thickthorn P&R) and route 502 (Sprowston and Harford P&R) will be reinstated with a temporary timetable. 

Click above to view our full set of emergency timetables. To stay up to date with timetable changes as they happen, Follow or Like our Facebook and Twitter (Konectbus or Norwich Park & Ride) pages as we regularly post information on there. Click to visit our facebook Konectbus and Norwich Park & Ride pages. . 

Please note: you do not need a twitter account to look at our latest updates on Twitter.

FAQs

Who may and may not travel?

Our buses are available to everybody who wishes to travel and we can't wait to welcome you on-board.

What if I'm disabled and require assistance?
We want to reassure you that you will continue to receive the same level of support as you have done before and that our buses are safe for you to travel on. If you use a wheelchair or approved mobility scooter, our drivers will make sure that you can still board in a safe and socially distanced way.

 

What steps will you take to maximise social distancing and how can we help?

We ask that you sit by the window and leave the aisle seat free, unless you are travelling with someone from your household or social bubble, leaving an empty row in front and behind you where possible.

Keep windows open to help with ventilation. We also ask that you socially distance yourself from others whilst waiting at bus stops and stand back to let other people off the bus before boarding.

 

Do I need to wear a face covering? 

Yes, you now need to wear a face covering on public transport. This can be a mask, scarf, snood, bandana or even something you can make out of old material. There are some people that will be exempt from wearing a face covering.

Find out more

 

What additional cleaning is being carried out?
Our buses are being cleaned daily, and sometimes more often with touchpoints being wiped down with anti-viral spray to ensure your safety.

 

Is hand sanitiser available on board?

No, we are unable to provide hand sanitiser. We ask that you bring your own and wash your hands as often as possible, at least before and after every journey.

 

When is the best time to travel?
If you can, we ask that you travel outside of peak times to save space for those that have no other option but to travel at that time. We're also shortly launching our When2Travel tool, which will allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops.

 

What happens if the bus I'm waiting for is full?
The capacity on all our buses has recently increased from a quarter to a half full,  to still allow for social distancing measures to be safely put in place. If a bus is full, we kindly ask that you wait for the next bus in cases like this. We are monitoring things daily and should there be a requirement for additional buses, we will ensure this happens.

What happens if the last bus of the day is full? 

We won't leave anyone stranded with our last buses. We won't leave anyone stranded with our last buses. We're continually monitoring passenger numbers and will ensure that adequate buses are available to support demand. 

Can I pay with cash on the bus?
We only ask that you pay with cash if you have no other option. Where possible, use contactless payments or buy your ticket in advance on the
East Anglia Buses App  instead.

 

Is the Bus Station open?  

Norwich Bus station will reopen to the public once it has undergone a Norfolk County Council safety assessment with special measures in place to assure your safety.  

Currently, you can call us on 0330 0539 358 (Monday - Friday 0800hrs - 1700hrs) or contact us via Twitter if you have any questions regarding your journey. 

 

COVID-19 safety information and travel advice

 

Plan your journey

  • buy a ticket in advance on our App -download our East Anglia Buses App here 
  • check our special timetables online
  • take hand sanitizer to use before and after your journey, or wash your hands, and before you touch your face
  • take and use a face covering to protect our drivers and other passengers – Further info
  • don’t travel if you feel unwel

 

At the bus stop

  • whilst queuing to try to keep 2 metres apart from anyone not in your household or social bubble.
  • consider waiting for the next bus if your bus is a half full
  • board one at a time, be patient and give priority to those with mobility issues.

 

On the bus, we ask you

  • pay with contactless (now up to £45!)
  • don’t use cash to buy your ticket - if you have no alternative, use the exact fare
  • try to keep 2 metres apart from other passengers -don't forget their are seats upstairs
  • sit by the window and leave the aisle seat free unless you are travelling with someone from your household or in your social bubble
  • Ideally leave a space in front and behind you where possible
  • Keep windows open to help with ventilation.
  • use a face covering to protect our drivers and your fellow passengers.

 

As you leave the bus

  • don’t approach within 2m of the driver until the bus has stopped 
  • use your hand sanitiser and/or wash your hand, before you touch your face.
  • maintain social distancing as you move through the bus shelter or bus station.

 

What else have we been doing to help you?

 

We have:

  • Installed temporary plastic screens to the cab area of our buses to help keep you and our drivers safe
  • Requested customers pay by contactless or in advance on our app and avoid cash payments on the bus, where possible.
  • Asked customers to only travel if it is an essential journey and to not use the buses to access places to exercise further afield.
  • Monitored passenger levels and activity within our towns and cities very closely to meet demand.
  • Increased our cleaning regime – with extra focus on high touch point areas
  • Issued our colleagues with training and the latest advice from the Government
  • Provided colleagues with a personal supply of hand sanitiser and issued face coverings and gloves to those colleagues who want to use them.
  • Updated our websites and social media regularly as soon as new information becomes available.
  • Displayed printed emergency timetables at all our bus stops to keep you informed
  • Issued press releases to local media so information about our services can reach as many people as possible.
  • applied social distancing measures at Norwich Bus Station.

 

We all have a responsibility to follow the Government advice and we thank you, our customers for your support and cooperation in this difficult time.

 

Covid 19 Risk Assessment Policy   Konectbus / #keepingyousafe