Keeping you safe on board our buses

Image of passengers on a bus with face coverings

We would like to reassure our customers that we are doing everything we can to keep you safe.

We therefore ask that you:

  • Continue to wear a face covering when travelling, especially on busy buses. We understand that this is no longer mandatory.
  • Keep a safe distance away from others
  • Sanitise your hands with our on-board units as you enter and exit the bus
  • Continue to pay contactless or buy your ticket in advance on our app if you can
  • Keep the windows open to keep the air flowing freely
  • Check how busy your bus is before it arrives on our app.

We are keeping our buses clean and ready to go, helping you get to where you need to be.

Why not remind yourself just how and watch our video - Cleaner, Safer Buses

Remember to plan your journey before you leave the house, and if you are yet to download our new Konectbus app.

You can set your routes, track your bus and see how many seats are left before it arrives at the bus stop. 

Should you have any questions, please contact us on 03300 539 358 or .


Plan your journey

Face Coverings

We recommend that you continue to wear a face covering when travelling on our buses especially during the busy times. 

Pay contactless

Pay Contactless

Please pay by contactless or use the Konectbus app to pay for your journey in advance. If you still need to use cash, please use the correct change.

Download the app
Illustration of people sat on a bus

Travel Off Peak

Still consider travelling off peak to avoid crowding on buses during peak times. Off peak is between 9.30am and 2.30pm and you can even save money on Park and Ride group tickets from 10am and individual tickets from 12pm.

Off Peak Times and Fares
Konectbus App

Konectbus App 

Choose to travel on the quieter buses for your comfort, safety and peace of mind. Our app gives you the information you need when planning your next bus journey – including the latest timetables and up-to-date capacity predictions on a stop-by-stop basis.


Frequently asked questions

Who may and may not travel?

Our buses are available to everybody who wishes to travel and we welcome you on-board.

Some routes and journeys which serve schools are not available to the general public. 

What if I'm disabled and require assistance?

We want to reassure you that you will continue to receive the same level of support as you have done before and that our buses are safe for you to travel on. If you use a wheelchair or approved mobility scooter, our drivers will make sure that you can still board in a safe and socially distanced way. If you need to travel with a pushchair, we are happy to accept these on our buses as before. 

What steps will you take to maximise social distancing and how can we help?

We ask that you sit by the window and keep a safe distance from others travelling on the bus, unless they are with you. 

Keep windows open to allow fresh air to flow freely

Do I need to wear a face covering? 

We recommend that you do especially on busy buses. 

What additional cleaning is being carried out?

Our buses are being cleaned daily, and sometimes more often, with touch points being wiped down with anti-viral spray to ensure your safety. Find out more about what we're doing to keep your journey as safe as possible.

Is hand sanitiser available on board?

Yes, all our buses now have a hand sanitiser unit installed for you to use as you travel on our buses.

When is the best time to travel?

To avoid crowding, we suggest you travel in the off peak. Our Konectbus app allows you to plan your journeys and look up how busy each bus will be, even down to individual bus stops.

Can I pay with cash on the bus?

We ask that you ONLY pay with cash if you have no other option and use the exact change.  

Where possible, use contactless payments or buy your ticket in advance on the Konectbus app instead.

Is the Bus Station open?  

Norwich Bus station is open to the general public for ticket sales and for use of the toilet facilities. 

You can call us on 0330 0539 358 or email

We all have a responsibility to follow the Government advice and we thank our customers for their support. 

Covid 19 Risk Assessment Policy