Please use our Journey Planner or the Konectbus mobile app for Service updates or to track your bus. Our Timetables can be found here.

To provide more detailed feedback, please complete the feedback form online and we will get back to you as soon as possible.

Our address 

Konectbus Ltd
Norwich Bus Station
Surrey Street
Norwich
NR1 3NX

Norwich Bus Station 

Norwich Bus Station is situated off Surrey Street and Queens Road in Norwich city centre. It is a no-smoking site where the smoking of cigarettes or vapes are not permitted in the building, bus shelters or concourse areas. 

There is NO left luggage facility at Norwich Bus Station. 

For urgent enquiries, please call:

03300 539358

Monday-Friday (excluding bank holidays) 08:00-17:00

Social Media 

Direct messages are not enabled on our social media sites so please get in touch with us either using the form on the right, or by calling our customer services team on the number above.

Wish to make a complaint?

If you have a problem on a bus journey, please let us know first. If you do not think we have resolved it to your satisfaction, contact Bus Users UK. Visit the Bus Users UK website for details